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Tenant FAQs

Answers to your common questions

Can you hold a place before I apply?
No.  Homes are only held after application approval and with full deposit and signed Contract to Lease.

Do I pay first month’s rent and last month’s rent with my security deposit?
No.   You pay only your security deposit.  First month’s rent, pet fees, etc. are due at lease signing.

Do you allow pets?
All pets must be approved in advance and will be subject to a non-refundable fee, which is typically $300.00; however, for some properties it could be higher depending on the property owner or landlord’s requirements.  Please note that most insurance policies do not accept aggressive bread dogs including but not limited to the following:  Pit Bull Terrier, Doberman Pinscher, Rottweiler, Akita, Alaskan Malamute, Chow Chow, German Shepherd Dog, Presa Canario, Siberian Husky, Staffordshire Terrier, Wolf Dogs or any hybrid of these breeds, due to the liability.

Do you own the properties that you manage?
Navy to Navy Homes does not own any rental properties.  We are a Real Estate Sales and Management company that handles sales, leasing and management of rental investment properties.  We represent the landlords that own rental properties.  

How do I pay rent?
Rent is due no later than the 4th day of each month.  The most convenient way to pay rent is by using the online Tenant Portal however you may also drop your rent off to our office in person or send it to us through the mail.  Payments received after COB on the 4th day of each month are required to include the late fee listed in your lease.

Is the deposit refundable?
Yes, provided that certain criteria are met your deposit is refundable.  The following are the requirements for a full refund, less the cleaning fees detailed in the lease:

Complete the lease term and give proper notice;
Leave the premises clean and undamaged; 
Remove all trash, debris, rubbish, and personal property from the premises;
Pay all charges and rents due;
Return all Keys and Remotes, including amenity keys;
Provide a forwarding address.

The Security Deposit may NOT be used as the last month’s rent.  The Security Deposit will be mailed to you no later than thirty (30) days after a completed move-out inspection.

May I paint some of the rooms in the property a different color?
Any changes to the house must be submitted to Navy to Navy Homes in writing along with samples of colors, drawings, etc.  All Changes MUST BE APPROVED prior to any alterations.  You will receive written permission once it is approved or a notice that it was declined.

My lease expiration is coming and I want to move out. What do I do?
Most leases require a 60-day move-out notice to be given.  This must be done by the 1st of the month that the rent is due.  Notices given after the 1st will be considered late and you will be charged for an additional month’s rent.  

Who is responsible for lawn maintenance?
Unless specified that lawn service is provided, tenants are required to care for the lawn and grounds and keep them in as good a condition as when you moved in.  This includes edging, watering, mowing, fertilizing, trimming, and weeding.  It is recommended that tenants sign up for a weed control service to reduce the weeds in the lawn.

Who is responsible for pest control?
It is the tenant’s responsibility to provide routine pest control for cockroaches, ants, spiders, silverfish, bugs, fleas, etc.  It is recommended that the tenant sign up for a pest control service to maintain pest control for the home.  The landlord is responsible for addressing issues with termites, wood-boring bees and/or rodents.

You have a property I want to rent. How do I apply?
The easiest way to apply is by filling out our online application.  Your application will be processed once we receive the application fee and your application is completed in full.


Our Office

10605 Theresa Drive, Suite 5
Jacksonville, FL 32246

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